Refund policy
General Returns
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.
The returns policy may vary during promotional periods. Please check the terms & conditions of the promotion before placing your order.
For the return or exchange of Modistaz products purchased from any other authorized retailer, please contact your retailer directly.
Returns Process (Excluding Black Friday and Other Promotions)
For all returns, please contact offical@Modistaz.com for your return label. Please quote your order number and the item that you would like to return, and we will inform you of the next steps upon receipt of your email.
Damaged Items
If your items are received damaged, please send a photo with the damaged item along with your order number to offical@Modistaz.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.
Items Not Received
If you have not received your full order, please contact us at offical@Modistaz.com with the subject line: MISSING ITEM along with your order number.
Return Shipping Fees
| Situation | Responsibility |
|---|---|
| Return caused by the consumer | Consumer is responsible for shipping fee (specific fee based on chosen express company) |
| Damaged or incorrect goods due to our reasons | Consumer is not required to bear the shipping fee |
Order Cancellation
Consumers are allowed to cancel orders before the shipping time and within the time specified by the website.